Skip to main content

Charging Instructions

As individual steps of the charging process may vary due to different vehicles, plugs and charging stations, we provide you with various charging instructions for different kinds of stations & wallboxes in this area. Please pick your specific hardware:

DC / HPC Charging Stations

Instructions for Direct Current / High Power Charging Stations

AC Charging Stations

Instructions for AC (Alternating Current) Charging Stations


Instructions for Wallboxes

Do you have any questions?

We are glad to be here for you!

If you were not able to find an answer to your question in our FAQs, the SMATRICS service team will be happy to help you:

  • by e-mail to (note: if there is an increased volume of e-mails, it may take up to 3 working days to process)

  • by phone via +43 5 031 351 855 (Monday to Thursday from 9 am to 5 pm, Friday from 9 am to 3 pm)