Skip to main content

Hotline & service operations for charging solutions

24/7 customer service for your users

Professional support around the clock

From welcome call & contract creation, to questions about the contract, billing & past charging sessions: SMATRICS ensures professional hotline & service operations for you and your customers. Our experienced service team ensures that the users of your charging solutions receive excellent 24/7 support - even on your behalf and with your corporate branding if you like.

  • 24/7 immediate help with short response times & troubleshooting via remote access

  • Experienced multilingual service team with extensive knowledge - from contract to technology

  • Transparent & regular service reporting

  • White label hotline with own service number (optional)

Customer support for charging solutions as a value-added factor

Service operations for customer support are an integral part of the value chain of e-mobility.

Offer infrastructure

Project Management

Hardware

Installation & Commissioning

Operations

Revenues

Offer infrastructure

From planning to implementation: SMATRICS is at your side to support you with the implementation of your project as a reliable and experienced partner for e-mobility.

Efficient, powerful and tailored to your requirements precisely: SMATRICS offers you exactly the hardware you need for your charging infrastructure.

In addition to the professional installation, SMATRICS takes care of the flawless commissioning of your charging solution, both technically and regulatory.

Experienced field staff and service teams, together with intelligent software, ensure the smooth operation of your charging infrastructure - around the clock.

Software for the operation of charging stations & networks

With your own charging infrastructure and custom-tailored e-mobility services, you can reach new target groups and generate new revenue channels.

Enable charging

Apps & Network Maps

Customer Management

Tariffs & Billing

Roaming

Customer Support

Enable charging

Make e-mobility easier for your customers and employees every day with powerful applications - regardless of location and on all end devices.

Software for driver & charging card management

With intelligent software for customer management, you always have an overview of all user groups - regardless of whether they are employees or fleet drivers, guests or customers.

Software for driver & charging card management

Whether your own tariff structures or proven solutions - SMATRICS supports you with tariffing and takes care, if you wish, of all processes and tasks related to the billing of infrastructure and users.

Software for driver & charging card management

Software for the operation of charging stations & networks

With commercial roaming partnerships, SMATRICS gives you higher capacity utilization and your users comprehensive access to charging points outside of your own infrastructure.

Software for the operation of charging stations & networks

The experienced SMATRICS service team is available to you and all the users of your charging infrastructure with help & advice - by phone and email.

From planning to implementation: SMATRICS is at your side to support you with the implementation of your project as a reliable and experienced partner for e-mobility.

Efficient, powerful and tailored to your requirements precisely: SMATRICS offers you exactly the hardware you need for your charging infrastructure.

In addition to the professional installation, SMATRICS takes care of the flawless commissioning of your charging solution, both technically and regulatory.

Experienced field staff and service teams, together with intelligent software, ensure the smooth operation of your charging infrastructure - around the clock.

Software for the operation of charging stations & networks

With your own charging infrastructure and custom-tailored e-mobility services, you can reach new target groups and generate new revenue channels.

Make e-mobility easier for your customers and employees every day with powerful applications - regardless of location and on all end devices.

Software for driver & charging card management

With intelligent software for customer management, you always have an overview of all user groups - regardless of whether they are employees or fleet drivers, guests or customers.

Software for driver & charging card management

Whether your own tariff structures or proven solutions - SMATRICS supports you with tariffing and takes care, if you wish, of all processes and tasks related to the billing of infrastructure and users.

Software for driver & charging card management

Software for the operation of charging stations & networks

With commercial roaming partnerships, SMATRICS gives you higher capacity utilization and your users comprehensive access to charging points outside of your own infrastructure.

Software for the operation of charging stations & networks

The experienced SMATRICS service team is available to you and all the users of your charging infrastructure with help & advice - by phone and email.

Whether in full service or as an individual solution - SMATRICS offers custom-tailored e-mobility.

Frequently asked questions about hotline & service operations

You can find more information about the services and products from SMATRICS in our B2B-FAQs.

  • 24/7 availability guarantees seamless service operation
  • Alternative solutions give users immediate help (e.g. tips on nearby stations if a charging point is not available)
  • Fast troubleshooting in the event of incorrect operation of charging stations or wallboxes
  • Quick Remote Unlock & Steering (start/stop charging, fix cable lock issues, etc.)
  • Knowledge base offers broad knowledge about content of contracts, billing, products, tariffs, payment methods, roaming, etc.

Incident management takes on the concerns of your users and processes them professionally according to clearly defined processes. Trouble ticketing (creation, processing, management) guarantees the targeted communication with experts, if a problem cannot be solved remotely.

The reporting includes regular information regarding the number, duration and possible waiting time of your customers. In addition, we offer you access to the reporting tool or the sending of the report by e-mail.

With a white label solution, SMATRICS carries out all customer support activities on your behalf and with your branding. Optionally, this can also include the service hotline being set up under a separate number of your choice.

Other services from SMATRICS

SMATRICS offers professional project management for every area of electromobility.

Get in contact

Are you interested in a tailor-made e-mobility solution? Let's get in touch:

This website wants to load "Hubspot". This service requires the cookie category "Analysis / Statistics" to be enabled.