Single / Smart / Active NET Tarife
Withdrawal Information

Revocation and withdrawal rights (§ 11 FAGG and § 3 KSchG) for consumers as per Consumer Protection: You are entitled to withdraw from this contract within fourteen days without stating any reasons. The withdrawal period is 1. fourteen days from the date the contract is signed in the case of a services contract, such as the “SMATRICS Net“ Tariff. The contract is considered concluded on the day SMATRICS receives the written acceptance of the contract offer by the customer, respectively in case of signing the contract online on our website the contract is considered concluded by pressing the “Order now” button. 2. fourteen days from the date the contract is signed or fourteen days from the day you or a third party designated by you, who is not the carrier, takes possession of the goods, in the event of contracts regarding the purchase of one or more product(s) and of services. In the case of contracts regarding the delivery of several products, the period begins on the day you or a third party designated by you, who is not the carrier, takes possession of the last product. The withdrawal may be submitted up to the end of the last elapsing period.

You are also entitled to withdraw from your contract offer and from a concluded contract without stating the reasons, if you did not submit the contract offer and/or the acceptance declaration for the contract in the premises of SMATRICS or at an exhibition, and did not initiate the business relationship yourself. Such a withdrawal is possible until the contract is concluded, or thereafter within a period of 14 days. 
To exercise your right of revocation/withdrawal you must inform SMATRICS GmbH & Co KG (1150 Vienna, Europaplatz 2 / Stairway 4 / 3rd floor, +43 (0) 1 53 22 400 (Mon-Thu from 9:00 to 5:00pm and Fri from 9:00 to 3.00pm), E-Mail: by means of a clear statement (e.g. a posted letter, fax or email) about your decision to revoke this contract or withdraw from this contract / contract offer. For this purpose you can use sample withdrawal form attached in the contract, but this is not mandatory. You can also download the sample withdrawal form on our website at To keep to the revocation/withdrawal deadlines it suffices if the declaration on exercising the revocation/withdrawal right is sent before the deadline expires.

Consequences of revocation/withdrawal: If you revoke this contract, we are obliged to return to you all payments received from you, including delivery costs (except for the additional costs incurred if you chose a different mode of delivery than the favourable standard delivery we offered), without delay but by no later than fourteen days from the day we receive notification about your revocation of this contract (withdrawal). For this repayment we shall use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees because of this repayment. SMATRICS can refuse to make the repayment until SMATRICS has been returned the product(s) or until you provide proof of having returned the product(s), whatever happens first. You have to send or return the product(s) to SMATRICS without delay and in each case within fourteen days of the day you informed us of the revocation / withdrawal. This deadline shall be considered met if the product(s) are sent before the expiry of the deadline. You shall bear the direct costs of returning the product(s). You only have to pay for any loss in value of the product(s) if this loss in value can be attributed to you handling the product(s) in a manner that is unnecessary to check the condition, properties and functions of the product(s). 
If you asked that the services (especially charging) should begin during the period earmarked for revocation/withdrawal, you must pay an appropriate amount that meets the proportion of the services provided in comparison to the total scope of services planned for the contract duration until the date you informed us of exercising your revocation/withdrawal right with regard to this contract. SMATRICS shall bill the charging in accordance with the tariffs on the offer form, and network fees shall be billed on a pro rata basis until the date of the revocation/withdrawal declaration.

I was informed of my rights to revoke / cancel the contract according FAGG and KSchG. In case of signing the contract online on our website, I demanded of SMATRICS to start immediately providing the service (especially the enabling of charging), although the withdrawal period is still ongoing. To revoke the contract or withdraw from the contract the withdrawal form attached in the contract can be used.