Electromobility is the new form of individual mobility with cars, which obtains all (electric vehicles) or some (plug-in hybrid vehicles) of its energy from electricity.
We can successively make ourselves independent from fossil energy sources with electricity as an energy source. In this regard, SMATRICS offers the security of using 100% electricity from renewable energy sources. This allows almost CO2-free mobility, significantly reduces fine-particle and noise pollution and increases the quality of life.
SMATRICS customers are obliged to observe the parking and (road) traffic rules and to leave the space at the public charging station once the vehicle is fully charged in a reasonable time, so that other customers can also charge their cars. The electricity consumption must not exceed the value according to manufacturer specifications (depending on the respective contract vehicle) by more than 50%.
The increasing electrification of vehicles is important to reduce CO2 emissions as well as the dependency on oil. The number of electric cars in Austria is increasing month by month in a double digit percentage range. While there were 989 electric and plug-in vehicles on Austria´s roads in 2011, there were 7,614 cars at the end of 2015. The number of e-cars registrations has almost doubled in the first half of 2016 (in comparison to the first half of 2015) in Austria. More and more federal states in Austria offer subsidies to facilitate the transition from conventional combustion engines to electric cars.
With regard to an electric engine, maximum torque and thus full power is available over the entire speed range. This guarantees significantly better acceleration and the corresponding driving pleasure.
Type 1 AC current up to 32 amps and voltages up to 230 volts (AC: alternating current)
This single-phase charging plug is used exclusively for vehicle-side charging. The maximum charging capacity is 7.4 kW with 230 V alternating current. The connection was previously via an In Cable Control Box and Schuko socket outlet and the charging capacity was limited to max. 3 kW.
This plug will no longer used by European manufacturers as of 2017. However, it will then still be possible to charge a vehicle with a Type 1 plug with an adaptor cable.
Type 2 (“Mennekes”) AC currents (alternating current)
The plug connections can be used on the vehicle side and the infrastructure side. The Type 2 plug can be used to charge with 230V single-phase or 400V three-phase with charging capacities of 3.7 kW to 43.5 kW.
This plug type should be used as the standard plug by the European car manufacturers as of 2017.
Combined AC/DC plug type 2 for high-speed charging (DC: direct current)
The charging of electric vehicles with direct and alternating current is supported by the so-called “Combined AC/DC Charging System”. Only one single charging socket is required for charging with AC and DC due to the universal connector face of the vehicle-side inlet.
When charging with AC, the AC Connector Type 2 can be plugged into the inlet. The DC Connector Type 2 is plugged into the inlet for high-speed charging on the go with up to 200 A.
CHAdeMO DC (direct current)
This charging interface is based on direct current, it can charge with a voltage of 300 to 600 volts and with up to 62.5 kW. An electric car on empty can be charged to 80% of the battery capacity within 30 minutes.
This charging cable is fixed to the charging station.
Did you know that SMATRICS offers the optimal charging cable for your plug-in or electric car for each case? Further information can be found here.
Like all vehicles, electric cars must also undergo and pass dedicated safety tests (NCAP etc.) before they can be launched on the market. Therefore, there are no additional risks in comparison to conventional vehicles. For example, the high voltage elements lose their voltage in case of an accident, so that there is no risk for the user.
When charging, the use of incorrect connections or conventional plugs can lead to overheating or fire hazard. There is no risk of electric shock when charging at the SMATRICS charge points or wallboxes.
In general: Electrified vehicles can be charged safely in all weather conditions, and rain or snow are no problem.
At low speeds, electric cars could pose a problem for pedestrians and cyclists due to the lack of engine noise. However, the wind and road noise remains. Therefore, more attention must be paid to pedestrians when using electric vehicles in traffic. The behaviour of pedestrians and cyclists will adjust accordingly with the increase of electromobility in everyday traffic.
Costs and subsidies
As the mass production of electrically chargeable vehicles is only just starting, the costs on the manufacturer’s side are increased. The batteries are also very expensive due to the high quality, performance and safety. These costs will fall significantly in the coming years and thus positively affect the vehicle price.
In addition, electric vehicles are often fully equipped, thus they offer more comfort in comparison to conventional cars. For example, navigation systems and displays normally come as standard. The price is reduced by subsidies and the exemption from normal consumption tax (NoVA) and insurance tax.
Depending on the respective province, there are different subsidy models in Austria for the purchasing of electric or plug-in hybrid vehicles. A good overview of the subsidies can be found here: Subsidies for electric cars.
The location and infrastructure costs consist of hardware costs for the charging infrastructure itself, development and construction costs, as well as electricity supply and consumption fees. The costs per location strongly depend on the number of charge points and the required electricity supply and consumption fees. Depending on the requirements of the respective location, the costs for building a charging station can be between 15,000 € and 100,000 €.
SMATRICS product range
SMATRICS offers mobility packages for private individuals and business customers, for public charging at the SMATRICS charging stations and private wallboxes. The packages include the following services:
- Public charging stations at supermarkets, cinemas, petrol stations, P&R facilities, shopping centres
- Private charging stations (wallboxes) at home and/or at the workplace
- Complete installation and commissioning of wallboxes and charging stations
- Servicing of wallboxes
- Services such as 24 hour customer hotline, news ticker
- Mobile App with charging station finder, availability display and route planner
- Charging cables
SMATRICS customers benefit from our partnerships in the mobility sector, e.g.
- ÖAMTC: Discount on SMATRICS NET for ÖAMTC club members
- Europcar: Special conditions for your rental car
- The New Motion: Cross-border charging in Germany, Belgium and the Netherlands
- Petrol: Cross-border charging in Slovakia
- Greenway & ZSE: Cross-border charging in Slovakia
and through the cooperation with various car manufacturers.
The charging station can only offer a maximum charging output. The output actually used for charging is determined by the vehicle itself based on various algorithms.
Billable charging procedures begin when you give the "Start" command at the charging station or in the app. The charging process itself can be ended in various ways: by using the "Stop" button on the station or in the app, or by pulling out the charging cable. Please note that the charging can also be stopped automatically by the car. We have no influence over this. We would also like to ask you to leave the charging station immediately after the charging procedure is completed so the next driver can also charge.
We need to make sure that our charging stations are not obstructed by parked cars and subsequent drivers can also charge.
Unfortunately this is not possible for technical reasons.
You will find a list of all charges in your personal account under "Last charges”, on our website or in the app.
Charging process and charging infrastructure
SMATRICS offers high-speed charging stations and accelerated charging stations. The main difference is the charging capacity (unit: kW). The charging capacity of high-speed charging stations is much higher, thus the charging time is significantly reduced.
SMATRICS is the first Austrian provider which built a comprehensive, customer-oriented charging infrastructure to ensure the use of electrified vehicles now and in the future. There will be a SMATRICS charging station within a radius of at least approximately 60 km throughout Austria since mid-2014. The network will then be successively concentrated with a focus on conurbations and main traffic routes. The electricity comes from 100% renewable energies.
In general, charging is possible at all SMATRICS charging stations. However. the vehicle must technically support high-speed charging for charging at high-speed charging stations. The following vehicles can currently not be charged at high-speed charging stations: Opel ampera bz/el, Renault fluence, Chevrolet Volt BZ/El and Ford Focus dyb hk electric.
We recommend the installation of a so-called wallbox for simply charging at home. With the wallbox, you can charge the car conveniently and safely at home. We recommend wallboxes, as the charging process via conventional household sockets will load the cables and sockets with very high currents over several hours. Household sockets typically do not meet these requirements.
Yes, you can charge the battery at any time.
In the private sector, it is assumed that the wallbox is installed in a lockable area. With regard to public charging stations, the cable is locked on the charging station side during the charging process until the process is ended by the customer. Many electric vehicles also lock the charging cable on the vehicle side during the charging process.
No, only certified electric vehicles may be charged using the SMATRICS charge points and wallboxes.
There are various ways to end a charging process. This can also happen automatically sometimes, which can even be of advantage to you and you pay less.
The per-minute price for the charging depends on the maximum output per charging point. The maximum output can be found on our website, the app and on the charging station itself.
In case of malfunctioning of a charging station please contact the service hotline +43 5031351 855. The number is also placed at each charging station.
No, if a charging session is started using the app/the charging card, it also must be terminated using your own app/your charging card.
Our charging stations meet all safety standards. There is no safety risk when charging with official equipment at the SMATRICS charge points or wallboxes. Charging instructions are available online.
The SMATRICS customer card (RFID card) and a Type 2/Type 1 or a Type 2/Type 2 adapter charging cable, depending on the charging coupler on your vehicle, are required to charge at the public charging stations. Except for DC high-speed charging stations, whereby an additional charging cable is not necessary, as the cable is already integrated in the charging station.
Identification takes place at the charging station with the personal customer card (RFID card). The charging cable is then connected to the vehicle and the charging process begins automatically or by confirming on the display. In order to end the charging process, identification with the customer card must take place again and the cable can then be removed.
The standard plug for the European market is the Type 2 plug. The plug types currently on the market are not yet standardised on either the vehicle or charging station sides. Depending on the vehicle or charging station, either Type 1, Type 2, Combo, CHAdeMO or Schuko (household) plugs are used. The Type 2 plug can be used to charge at most charging stations.
Here you will find more information on the different charging cables: SMATRICS charging cable range
The modern batteries in electrified cards do not have to be fully charged or completely emptied. The charging process can be stopped and continued at any time.
The duration of a full charge depends on the battery and essentially the capacity of the charging station. High-speed charging with up to 50 kW: approx. 20 minutes. Accelerated charging with 22 kW: around 1 hour. Normal charging at home (wallbox, 3.7 kW): approximately 8 hours – specifically for charging overnight.
Depending on the charging station, the charging cable may be fixed to the public charge point or wallbox or it may have to be provided by the customer in order to connect the vehicle to the charging station (SMATRICS charging cable range). You must authenticate yourself with the SMATRICS customer card at the charge point before charging. In order to end the charging process, simply hold the SMATRICS customer card up to the card reader again. Identification is not required for the private wallbox.
Charging via Smartphone
The charging is ended by clicking on the "Stop" button. After stopping the charging, the charge is displayed under "Last charges".
Please note: if the charge was started via the app, it must be ended with the app as well. It is not possible to combine the different connection methods (using the customer card or the app).
The charging time displayed in the app may differ from the actual charging time for system-related reasons. The actual duration is displayed under "Last charges".
This can happen if the charging point is occupied or if there is no data connection to the server.
If the charging point is free, please use your customer card.
In this case please contact our service hotline +43 5 031 351 855. The hotline is able to stop the charging session for you.
Besides several charging poles, the SMATRICS wallbox, a small box to fit to the wall, is your personal charging station for fast and safe charging at work. SMATRICS provides you with everything you need from A to Z. From install check up to an introduction to your charging station. From installation and activation, up to extra charging cables for all standard connections. More information can be found here: Business solutions
The charging stations in Bavaria are part of the extensive SMATRICS network, and so no roaming fees are billed.
At charging network operators which demand a fee, it depends whether there is an agreement between SMATRICS and the given network operator. A list of the current contracted partners and their costs can be found at www.smatrics.com/roaming-partner
SMATRICS currently has four partners in Germany, the Netherlands and Belgium it is “The New Motion”, in Slovenia “Petrol” and in Slovakia “ZSE” and “Greenway”. At these partner stations you can charge simple and straightforward with you SMATRICS customer card.