BECOME A CHARGING PROVIDER

To offer e-mobility, you don't necessarily have to invest in charging stations. You can also offer your own charging cards or charging apps. This also includes billing and customer management. SMATRICS takes care of those services you want to outsource - from customer management, charging and billing to the customer hotline. For the end customer, the experience is seamless: you continue to operate under your brand, but rely in the background on the e-mobility expertise of SMATRICS.

 

THE E-MOBILE VALUE CHAIN

Market roles in e-mobility are clearly separated into charging infrastructure operations (CPO) and end-user management (EMP). As a 360° provider, SMATRICS offers individual solutions modularly along the value chains in both areas. As a customer, you can put them together according to your needs.

On this page, we show you what such an individual package of EMP services can look like and how you, as a charging provider, can use it to optimally support your end users.

THIS IS HOW YOU BECOME A CHARGING PROVIDER

SMATRICS can provide the following services for you in full or in part, if required.

SMATRICS App

APPS & CHARGING CARDS

White labeling adapts the entire appearance of apps and charging cards to your corporate identity - your logo, your corporate design and your name in the app store or browser or on your charging card. 

  • Entire implementation of your visual appearance
  • Station finder
  • Start/stop function
  • Payment & overview of past charges
tarifierung

TARIFFS & BILLING

We configure your tariffs, rate loads with them and take care of the entire billing including payment and dunning.

  • Different tariff variants and tariff classes possible
  • Customer creation & card activation (by SMATRICS or yourself)
  • API enables connection to your existing systems
  • Billing incl. payment and dunning via SMATRICS
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ROAMING

SMATRICS turns your charging card into a universal charging card. Your users can charge throughout Austria and internationally at selected roaming partners.

  • Partner networks with 56,000 charging points
  • No effort for contract & tariff negotiations
  • Offsetting with participating roaming partners runs centrally via SMATRICS in the background
  • Monthly automated payment of your roaming contracts
hotline smatrics

USER SUPPORT

The 24/7 hotline of SMATRICS provides professional support for your users. From Welcome Call to questions about the contract and acute charging problems - your users are personally taken care of around the clock.

  • On request also under your name
  • Unrestricted 24/7 availability
  • Fast 1st level solution or professional transfer to 2nd level via ticketing tool

YOUR ADVANTAGES AT A GLANCE

YOUR ADVANTAGES

Appearance under your brand - with the professionalism of SMATRICS as security.

All customer groups are billed and managed according to their requirements.

Thanks to SMATRICS roaming agreements, your users can also use other charging networks of their choice.

THE SMATRICS BONUS

Holistic billing service provider for B2C and B2B

Standardized processes as a basis for professional user support

A large number of partner networks throughout Austria and abroad are available immediately

You and your users profit to the maximum

SMATRICS 360 Konplettanbieter
EVERYTHING FROM ONE SOURCE

360° COMPLETE OFFER

Are you looking for an experienced partner who can handle both charging infrastructure operations (CPO) and end-user management (EMP)? With proven solutions and technologies from its own charging network operations, SMATRICS has a range of experience that covers all disciplines of an e-mobility provider. You put together your individual solution according to your needs.
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SERVICES IN DETAIL

The SMATRICS portfolio has a modular structure. This allows you to choose which services you require and which you do not need or want to provide yourself.
White Label Apps

Give your users a spectrum of useful functions with the white label website and smartphone app - in your corporate design.

  • Choose from a native smartphone app or a responsive design website.
  • The apps enable your users to charge conveniently without a charging card
  • Clear information about the charging network and charging processes
  • Instant charging via smart phone and spontaneous registration can be done directly at the charging station
  • Responsive design of the white label website adapts to all end devices
  • Professional functionality pays off in your image
  • No development or hosting costs in the company
  • Smartphone app is available for download under your name in the App Store

Details about the White Label Apps service can be found here.

Pricing
  • Choice of different tariff variants & tariff classes
  • Easily create or activate customers & cards online
  • Prepared data for fast further processing
  • Automated data retrieval via API and delivery as CSV

You can find details about the tariffing service here.

Billing
  • Evaluation of the charging data with the relevant tariff conditions
  • Creation & dispatch of the invoice
  • Payment and dunning
  • SMATRICS transmits monthly billing data to your company's financial accounting department.

Details about the billing service can be found here.

Roaming
  • Added value for your users through multiple charging options
  • No effort for contract & tariff negotiations
  • Partner networks with thousands of charging points
  • Complete billing processing by SMATRICS

Details about the roaming service can be found here.

24/7 Hotline
  • 24/7 hotline for you and your users
  • Immediate solutions thanks to remote access
  • No personnel costs and no training effort in your company
  • No need for your own hotline or to bother your user service with issues that are not part of your core business
  • Professional e-mobility service pays off for your image
  • Efficient service strengthens customer satisfaction
  • Unrestricted 24/7 availability

Details about the 24/7 Hotline service can be found here.

REFERENCES

SMATRICS has already helped these customers to become successful charging network operators

A chat with the pros

With the SMATRICS planning & project development, your charging solution is in professional hands right from the outset.
This avoids errors, saves costs and guarantees on-time, efficient implementation. We would be delighted to tell you more.